Job History

Front Desk Guest Service Agent
Embassy Suites Crystal City
Arlington, VA
Aug 2022 – Present
- Checked in/out guests using OnQ PM system
- Worked with the Director of Rooms as well as Front Office Managers to ensure rooms are correctly assigned for guest arrivals
- Maintained stock for hotel pantry and provided information to management for what was needed to be ordered, as well as report underpreforming products
- Received guest requests and forwarded them to the correct departments
- Sent and Received Credit Card authorisations, verified information and imputed them onto guest renovations accordingly
- Answered telephones and answered email correspondence with guests
- Review and investigate guests' complaints. Resolutions made with the guidance of  the manager on duty
- Handled emergency situations with professionalism, coordinating with local authorities to ensure guest and staff safety
- Collaborated with the housekeeping and maintenance departments to ensure that guest rooms and facilities met high standards of cleanliness and functionality
- Maintained daily notes to ensure all shifts understands all actions that were done regarding the hotel operations

Front Desk Guest Service Agent
Hampton Inn Manassas
Manassas, VA
Feb 2021 – Aug  2022
- Checked in/out guests using OnQ PM system
- Worked with the General Manager as well as the Assistant General Manager to ensure rooms were correctly assigned for guest arrivals
- Maintained stock for hotel pantry
- Received guest requests and forwarded them to the correct departments
- Sent and Received Credit Card authorisations, verified information and imputed them onto guest renovations accordingly
- Answered telephones and answered email correspondence with guests
- Reviewed and investigate guests complaints, and passed information along to the Assistant General Manager
- Handled emergency situations with professionalism, coordinating with local authorities to ensure guest and staff safety
- Maintained Lobby coffee station making sure there was always fresh coffee
- Baked fresh cookies for guests every evening
- Maintained daily notes to ensure all shifts understands all actions that were done regarding the hotel operations

Front Desk Guest Service Agent
Hilton Garden Inn Columbia Northeast
Columbia, SC
Jul 2019 – Feb 2021
- Checked in/out guests using OnQ PM system
- Worked with the Front Desk Manager to ensure rooms were correctly assigned for guest arrivals
- Maintained stock for hotel pantry
- Maintained Lobby Cleanliness and made sure all surfaces were clean and disinfected
- Received guest requests and forwarded them to the correct departments
- Answered telephones and answered email correspondence with guests
- Reviewed and investigate guests complaints, and passed information along to the Assistant General Manager
- Maintained daily notes to ensure all shifts understands all actions that were done regarding the hotel operations

Repair Contractor
Self-employed
Jan 2019 – Jul 2019
- Performed drywall installation and repairs
- Worked with a variety of flooring, including hardwood, laminate, and tile
- Designed and executed complete bathroom remodels, from conceptualisation to installation
- Maintained ongoing cleanliness and organization of the worksite throughout all phases of construction and repair projects
- Provided excellent customer service, maintaining clear and consistent communication with clients throughout the repair process to ensure satisfaction
- Managed financial aspects of the business, including budgeting, billing, and cash flow management, to maintain profitability and business growth
- Managed multiple repair projects simultaneously, prioritizing tasks and scheduling to ensure timely completion of all work

Barista
Starbucks
Alexandria, VA
Oct 2018 – Jan 2019
- Food and drink preparation, following all food safety regulations
- Managed inventory and stock levels, placing orders as necessary to maintain supply
- Collaborated with the General Manager in scheduling tasks, contributing to workforce planning
- Operated the point-of-sale system for transactions, handled cash and card payments, and reconciled cash drawer at end of day
- Performed regular cleaning and maintenance of coffee machines and other equipment, ensuring operation of tools

General Assistant
Giant Food
Alexandria, VA
Jun 2018 – Jan 2019
- Efficiently processed customer transactions using POS systems, ensuring accurate payment handling and providing friendly customer service to promote a positive shopping experience
- Handled closing duties such as securing registers, and preparing the store for the next business day, ensuring all protocols were followed for security
- Oversaw the operation of self-checkout stations, assisting customers with the automated system, troubleshooting technical issues, and ensuring a smooth checkout process

Sales
Sheehy Ford Of Springfield
Springfield, VA
Feb 2018 – Apr 2018
- Actively engaged customers on the showroom floor, demonstrated vehicle features, conducted test drives, and negotiated sales, resulting in successful closings and customer satisfaction
- Proactively followed up on sales leads, maintained ongoing communication with potential customers, and effectively managed the sales process to convert inquiries into purchases

Cashier
Giant Foods
Springfield, VA
Jun 2017 – Jan 2018
- Assisted Front End Managers with tasks they required, included keynotes and power points
- Efficiently processed customer transactions using POS systems, ensuring accurate payment handling and providing friendly customer service to promote a positive shopping experience
- Handled closing duties such as securing registers, and preparing the store for the next business day, ensuring all protocols were followed for security
- Oversaw the operation of self-checkout stations, assisting customers with the automated system, troubleshooting technical issues, and ensuring a smooth checkout process

General Assistant
Doodlehoppers 4 Kids
Closed
Nov 2016 – May 2017
- Ensured shelves and displays were fully stocked, organized, and presentable. Assisted in the inventory management by receiving, unpacking, and arranging inventory
- Preformed transactions, handling cash and credit card payments, and resolving any discrepancies at the point of sale
- Maintained the cleanliness of the store, including sweeping floors, vacuuming, wiping down surfaces, and organising products to create a welcoming environment for customers
- Responsible for end-of-day tasks including closing out the cash register, securing the store, and preparing the premises for the following business day